Denplan Excel Patient Survey Results - November 2011


What do you like best about your dental practice?

- Nice and friendly staff and practice.

- Friendly, relaxed manner.

- The way the times in the evening are available.

- Friendly, professional service.

- Handy for work and very quick treatment.

- I know I can ring up and will be seen on that day if I have a problem, Nothing is too much trouble.

- All of it is excellent.

- Friendly and efficient with great communication.

- Casual.

- Ease of making an appointment and efficient service. Do not like the word 'Ideal' as one of the choices. Quite awkward.

- Friendly staff and convenient opening times.

- Willingness to arrange prompt appointments when necessary. Friendliness and competence.

- Total holistic care.

- Cleanliness and friendly.

- Very friendly.

- The quick service and dentist's explanations and what he will do.

- The friendliness and the rural setting!

- Relaxed atmosphere. Excellent provision for kids (toys, books, pens etc). Nice surroundings.

- Excellence.

- A really friendly dentist, who comes out to greet you and make s you feel relaxed.

- Very friendly approach always!

- Excellent workmanship and hygiene. Lovely friendly staff.

- Friendly and always willing to help.

- Clean and tidy. Staff is so friendly.

- The friendliness and professionalism.

- A lot better than my last dentist.

- Location and service.

- Good staff, care and easy to get convenient appointment.

- Easy and efficient to get an appointment.

- Professional, friendly manner and continuous explanation about what they are doing.

- The friendly atmosphere and knowing that our dentist wants the best for the patient.

- The friendly atmosphere. Full explanation from nice dentist.

- Professional and convenient.

- Outstanding quality of care.

- Friendly and amusing atmosphere, excellent knowledge of dentistry, time is not an issue, nothing is rushed. Confidence in the work carried out and continued monitoring of periodontitis, which is now controlled. My mouth has never felt better.

- Quick to get appointment. Convenient from home.

- Very pleasant atmosphere. Staff and dentist make me feel at ease.


These comments have been transcribed exactly as written by the patients. Please that only obvious spelling and punctuation errors have been corrected.


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You can also contact Healthcare Improvement Scotland Independent Healthcare Team.

You can phone them on: 0131 623 4342 or by e-mail on:

They are located at 1 South Gyle Crescent, Gyle Square, Edinburgh, EH12 9EB